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WGU Information Technology Management QGC1 Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which lifecycle stage of ITIL focuses on creating services and procedures?

A. Service design (SD)
B. Service operation (SO)
C. Service transition (ST)
D. Service strategy (SS)

Answer: A

NEW QUESTION # 36
How does service-oriented architecture (SOA) help companies become more agile?

A. Builds a working model of the system on a small scale to detect errors early in development
B. Aligns business needs and the management information system capabilities that support these needs
C. Requires a tight adherence to a sequence of steps to accomplish the original goal
D. Breaks the project into four phases to provide quicker feedback and improve results

Answer: B

Explanation:
* Understanding Service-Oriented Architecture (SOA):
* SOA is an architectural style that enables organizations to build modular services that align IT capabilities with business needs.
* Each service in SOA is designed to perform a specific business function and can be reused across different applications or processes.
* How SOA Enhances Agility:
* By aligning business needs with IT capabilities, SOA allows organizations to quickly adapt to changing requirements.
* Services can be reused or combined to support new business processes without extensive redevelopment.
* Why Other Options Are Incorrect:
* Option A:Breaking projects into phases aligns with agile methodologies, not SOA.
* Option C:Strict adherence to a sequence is characteristic of the waterfall approach, not SOA.
* Option D:Building small-scale models refers to prototyping, not SOA.
References:
* "SOA and Business Agility" - Gartner
* Service-Oriented Architecture Best Practices - IEEE

NEW QUESTION # 37
What is the expert system type of artificial intelligence?

A. A system that attempts to emulate the way a typical human brain works
B. The longest identified stretch of dependent activities measured from start to finish
C. A system that imitates the reasoning processes used by skilled humans
D. Knowledge-based information system that accomplishes specific tasks on behalf of its users

Answer: C

Explanation:
* Definition of Expert Systems:
* Anexpert systemis a type ofartificial intelligencethat usesknowledge-based reasoningto solve problems, make decisions, or emulate the processes of skilled human experts.
* It consists of aknowledge baseand aninference engineto analyze data and draw conclusions.
* Applications of Expert Systems:
* Used in fields likemedicine(diagnostic systems),engineering, andfinancefor decision support.
* Example: A medical expert system might suggest potential diagnoses based on patient symptoms.
* Incorrect Options Analysis:
* B. Emulates the human brain:Refers to neural networks, not expert systems.
* C. Longest stretch of activities:Refers to critical path in project management, unrelated to AI.
* D. Knowledge-based system accomplishing tasks:Describes intelligent agents, not expert systems.
References and Documents of Information Technology Management:
* "Introduction to Artificial Intelligence and Expert Systems" (Stuart Russell and Peter Norvig).
* ITIL Knowledge Management Practices for Expert Systems (Axelos).

NEW QUESTION # 38
Which scenario would cause an organization to create a global team?

A. The organization is embarking on a digital transformation effort.
B. For security purposes the organization is moving to a private cloud provider.
C. As the organization grows it is becoming difficult to find talent in the local market.
D. The organization's largest client is the United States Military.

Answer: C

Explanation:
* Global Team Formation:
* Organizations often form global teams when they facetalent shortages in their local markets.
Expanding globally provides access to a larger and more diverse talent pool.
* Global teams enable the organization to leverage regional expertise, foster innovation, and reduce dependency on local markets.
* Incorrect Options Analysis:
* B. Security via private cloud:Relates to infrastructure decisions, not team formation.
* C. Digital transformation:Involves adopting technology, not directly forming a global team.
* D. U.S. Military as a client:Security and compliance measures may be involved, but this is not necessarily linked to global team creation.
References and Documents of Information Technology Management:
* "Global Talent Acquisition Strategies" (McKinsey).
* ITIL Human Resources Alignment Best Practices (Axelos).

NEW QUESTION # 39
Which dashboard capability helps a business manager break down data into segments to understand it from different perspectives?

A. Pivot
B. Exploration
C. Slice-and-dice
D. Consolidation

Answer: C

NEW QUESTION # 40
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